Return and Refund Policy
At DeerValley, product quality is our top priority, and customer satisfaction is at the heart of everything we do. If you have any questions about your order, please reach out to us at service@deervalleybath.com, we’re always happy to help.
30-Day Return Window
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To start a return, please email us at service@deervalleybath.com with:
Your order number
Reason for return
Photos showing the issue (if applicable)
Our team will review your request and provide further instructions.
Return Address
United States:
1000 Bilter Road, Aurora, IL 60502
Attn: DeerValley Returns Department
(630) 423-6966
Canada:
6620 Kestrel Rd, Mississauga, ON, L5T 2C8
Return Eligibility:
To be eligible for a return, your item must be:
In the same condition as you received it
Unworn, unused, and with all original tags attached
In its original packaging
Accompanied by proof of purchase (receipt or order confirmation)
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at service@deervalleybath.com so we can evaluate the issue and make it right.
Customer-Initiated Returns (Change of Mind, Wrong Size, etc.)
If you wish to return an item within 30 days for reasons unrelated to a product defect (e.g., change of mind, ordered the wrong size or model), we reserve the right to not cover the return shipping costs.
Please ensure the product is returned in its original, unused condition with all tags and packaging intact.
Late Returns
If 30 days have passed since you received your item, we generally cannot accept returns unless the product has a quality issue that makes it unusable. In such cases, please contact us and we will evaluate the situation on a case-by-case basis.
Refund Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be automatically processed to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
If more than 15 business days have passed since we approved your return, please contact us at service@deervalleybath.com.
Important Note on Refund Scope
Refunds are limited to the purchase price of the product itself. We do not reimburse any additional costs, including but not limited to:
Installation or removal fees
Labor charges
Shipping or delivery costs (unless the return is due to a product defect or our error)
Costs incurred by third parties, contractors, or service providers
Any damages or costs resulting from force majeure events, improper installation, or misuse of the product
We are committed to ensuring your satisfaction and will work with you to resolve any product-related issues in a fair and reasonable manner.