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Return and Refund Policy

Product quality will always be the focus of DeerValley. Customer satisfaction is our priority. If you have any questions about your order, please email us. We would love to assist you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • What users need to do:

    Send the order number, reason for return, and as many pictures as possible to: service@deervalleybath.com

    •  Return Address:

      United States:

      Address:  1150 S. Etiwanda Ave, Ontario, CA 91761

      Canada:

      Address:  6620 Kestrel Rd, Mississauga, ON, L5T 2C8

      •  Appropriate circumstances for returns and refunds:

        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

        •  Damages and issues: 

        Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

        •  Time limit for accepting returns:

        Our return policy has a 30-day window, which means you can request a return within 30 days of receiving the product. If the 30-day period has elapsed, unless there is an issue with product quality that renders it unusable, we generally do not allow any returns.

        • Customer-Initiated Returns:

        For returns initiated within 30 days for reasons other than a defect, such as a change of mind or ordering the wrong size or item, we reserve the right to not cover the return shipping costs due to the specific characteristics of our products. We kindly request that the product is returned in its original, unused condition, with all tags and the original packaging included.

        • How soon will the refund be processed:

        We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

        If more than 15 business days have passed since we approved your return, please contact us at service@deervalleybath.com

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