Warranty Policy — DeerValley Bath Skip to content
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Warranty Policy

LIMITED WARRANTY COVERAGE
1 YEAR TOILET BOWL & TANK
DeerValley warrants its toilet bowl & Tank against fading /staining of the glaze as a result of a defect in materials and workmanship for a period of one (1) year from the purchase date. SCRATCHES ARE NOT COVERED UNDER WARRANTY.

1 YEAR TOILET SEAT • 1 YEAR FILL VALVE & FLUSH VALVE • 1 YEAR PLUMBING PARTS
DeerValley warrants factory installed plumbing parts and fittings, and electrical components to be free from defect in materials and workmanship for a period of one (1) year from the purchase date.

The manufacturer warrants this product to be free of manufacture defects during the above mentioned warranty time. Please keep a copy of the original invoice as proof of purchase.

DeerValley will, as its option,(1 ) repair or replace the defective part(s) or product(s) at no charge; (2) issue a refund of the original purchase price of the product(s) (Valid within 30 days from the date of purchase); or (3) issue a credit to be applied toward the purchase of a new DeerValley product Shipping /delivery charges may apply and are in DeerValley sole discretion.

DeerValley products must be installed by a fully insured and licensed plumber only. Installation of any our product by anyone other than fully insured and licensed plumber shall void limited warranty.

This limited warranty shall not apply to goods which have been subject to accident, negligence, improper installation, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty.

RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event of a problem, the unit must not be installed. DeerValley is not responsible for fail res or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation.

Damage occurring in transit is the responsibility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered. If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.

DeerValley will not be liable for loss of use of the DeerValley inconvenience, or any other incidental or consequential costs, expense or damages. Please note that some states do not allow the exclusion or limitation of incidental damages.

DISCLAIMER
Except as expressly provided, there shall be no warranty or obligation, express or implied, oral or statutory. No dealer or other person has the authority to make any warranties or representations concerning DeerValley or its products. In no event shall DeerValley be held responsible for any such warranties or representations.

WARRANTY SERVICE
NOTE: When requesting warranty, be sure to have the following:

  • Copy of original invoice
  • Date of installation
  • Description and pictures of defect
  • Model number or description of model

To obtain warranty service and replacement part, please contact DeerValley Customer Service. DeerValley will determine whether to repair or replace your product, issue a refund , or issue a credit.

Tel: 312 626 9466
Email: deervalley@deervalleybath.com