FAQs

If you have any other questions, feel free to email our customer service anytime at:
service@deervalleybath.com

Does the toilet need hot water from the sink or does the toilet heat the water. In other is the water cold or warm?

This smart toilet has a built-in heating system, so it heats the water by itself. You do not need to connect it to an external hot water source. The water can be adjusted to warm or cold according to your preference.

How can I flush the toilet during a power outage?

In case of a power outage, you can connect the emergency battery pack (batteries purchased separately) to flush the toilet.

Will the heated seat get too hot?

No, the heated seat has adjustable temperature settings and built-in safety controls to prevent overheating.

How does the nozzle stay clean, and how should I maintain it?

The nozzle is equipped with an automatic self-cleaning system that rinses itself before and after each use to ensure optimal hygiene. For additional cleaning, you can extend the nozzle using the remote control and gently wipe it with a soft cloth.

Can I use bleach or harsh chemicals to clean the toilet?

We do not recommend using bleach or harsh chemicals, as theey may damage the ceramic and electronic components. Please use mild, non-abrasive cleaners.

Can I install this toilet myself?

Professional installation is recommended to ensure proper sealing, plumbing, and electrical connections.

How do I clean the nozzle?

The nozzle has an automatic self-cleaning feature. For additional cleaning, you can extend it using the remote and gently wipe it with a soft cloth.

Is the toilet strong enough for heavy users?

Yes, the toilet is designed to support up to 450 lbs, making it safee for most users.

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